FAQ's

Hazles Pottery Barn

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Frequently Asked Questions

Where are you based?


Units 33-35 Barleylands Craft Centre Barlyelands Road Billericay CM11 2UD




Do you have to pay for adults?


We charge a £6.00 per painter session fee. Those coming to observe but not paint, do not pay a fee.




Is there an entrance fee?


We charge a £6.00 per painter session fee. This covers the cost of the paints, glaze and firing in the kiln. You then pay for whichever items you choose to paint.




How long does a general painting session last?


Our painting sessions last for 2 hours. Current session times are 10am, 12:30pm and 3:00pm, Tuesday - Sunday.




Do I need to book?


Due to Covid-19, booking in advance is now mandatory. You can book online or via telephone or email.




How much does a general painting session cost?


We charge a £6.00 per painter session fee which covers the cost of the paints, glazing and firing. You then pay for the items you choose to paint. Bisque prices range from £7.00-£25.00.




Are the paints safe?


All our paints are underglaze paints and are child safe, non toxic and washable.




If I come and paint today, can I take my items home with me straight away?


All our items are painted using underglaze paints, not acrylics. These paints need to be glazed and fired. This process takes 7 days to complete so all items painted will be ready to collect 7 days later.




When will my items be ready?


All general painting will be ready to collect 7 days later. Lasting impressions will be ready to collect within 14-28 days. We will notify you when it is ready to collect. Baubles and personalised handprint items are ready to collect 14 days later. We will notify you when it is ready to collect. If you have any items that you need in a rush, please discuss this with us and we will see if we can do it.




Do I need my yellow sheet?


We will need the number at the top right hand corner for collections. Without this number, it makes it very hard for us to track down your items. Please take a photo of the number so you will still have it incase you lose the yellow sheet.




Can my friend collect my items?


You are welcome to send a friend to collect your items for you, but they will require the number from the top of your yellow sheet. Without this number, it makes it very hard for us to track down you items.




Is the Potter's Wheel running?


Yes! We have just started running our Potter's Wheel Experience sessions again in a covid-safe way. This means we can only run session for those aged 12+ at present, we can only have 2 people potting at the same time and there will be a plastic screen between the potter's wheels. Unfortunately we cannot allow spectators at this time.




What age is the Potter's Wheel for?


We are currently only running Potters Wheel sessions for ages 12+. We hope to be running childrens session again soon.




Can I paint my pot as soon as I have made it?


Your pot will be ready to paint 14 days after making so you will need to return to decorate it at a later date.




Do you sell vouchers?


Yes we do! We sell vouchers for Potter's Wheel Experiences and general vouchers. Vouchers can be purchased online or in person at the workshop.




I have vouchers from before lockdown, can I still use them?


We have extended all vouchers that were purchased pre-covid. Please get in contact to use them.




When are you open?


We are open Tuesday - Sunday 10am-5pm during term time and Monday - Sunday 10am-5pm during school holidays. We are also open on Bank Holidays and for special events. See our events page for more information on opening times.




Do you have a pricelist?


All items are individually priced and range between £7 and £24.




Do I need to pay a deposit?


Yes. We take a £6.00 per painter session fee as a deposit. This covers the cost of the paints, glaze and firing in the kiln. Then, when you arrive you just pay for the items you choose to paint. Deposits can be transferred to another day if you let us know 24 hours in advance. Deposits are not refundable if you do not attend your booked session. For handbuilding, we take a £6.00 per person deposit. This is deducted from the cost of the session. For Potter's Wheel Experiences a 50% deposit will be required upon booking.




How much do Lasting Impressions cost?


Please see the Lasting Impressions page for a full list of prices.




How do I order a Paint-at-Home kit?


Take a look at the Paint-at-Home section in our online shop. There you can choose the items you wish to paint at home. Place your order and we will get everything ready for you to collect at any time during our normal opening hours. You can keep Paint-at-Home kits for 2 weeks. See our Paint at Home page for more information.




Do I need to book for Lasting Impressions?


Yes. Please book online or give us a call on 01268 270892.




Do I need to book for baubles?


Yes. Please book online or give us a call on 01268 270892.





CONTACT

Our Address:

Units 33-35 Barleylands Craft Centre

Barleylands Road 

Billericay 

Essex

CM11 2UD

Email:
Phone:

01268 270892

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